Our aim is to provide comprehensive support packages and support add-ons along with a wide range of training courses & programmes to help you deliver the best for your pupils.
To help us to achieve this, we have published our general terms & conditions here. Should you have any concerns or queries that are not covered here, please contact us and we will do our best to assist you.
Ordering & Booking:
Orders of support packages & support add-ons, and booking of courses & programmes, can only be made by schools that have registered with us.
All orders and bookings made via this website are considered provisional until you have received a confirmation email from us.
Manual orders or bookings (where you have contacted us either via the telephone or email), are also considered provisional until we have sent you a confirmation email.
If you have not received confirmation of your place within 48 hours, please contact us to check that we have received your order or booking.
Pricing, Discounts & Concessions:
All prices quoted on this website and in our School Support Services brochure (PDF) are exclusive of VAT and correct for the current academic year. We do not expect any change in prices but in the event of unforeseen circumstances, we reserve the right to change our pricing accordingly. Similarly, we reserve the right to withdraw any discounts or concessions accordingly.
If you would like to upgrade your Oak or Beech School Support package during the academic year, please contact us. We will invoice you for the difference between the initial invoice and the new cost.
If you wish to downgrade your package, we will do so from the next academic year. Any unused days will be carried forward for one academic year at no extra cost.
If you would like to cancel your support package with us, you must notify us in writing 30 days before the date of your renewal is due.
Kindly note that you have the right to cancel your support package or add-on at any time. However you will not receive a refund if there is less than 3 months left of the agreed agreement period or if you have already used up your package or add-on allocation.
If payment is not made within 30 days, we reserve the right to charge interest on the outstanding amount.
Data Protection: If you've opted for our Data Protection package, we are still able to assist you during the Covid-19 restrictions and carry out remote reviews. Please contact your designated Data Protection Officer for more information.Training: We have adjusted our training offer to best support virtual learning until at least at the end of the spring term. Remote Working: We continue to work remotely and are trying our best to respond to emails and calls as usual. Thank you for everything you are doing to support children, young people and their families in these challenging times. READ MORECLOSE MESSAGE
OUR COVID-19 RESPONSE! Read more ›
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