Terms & Conditions

Our aim is to provide comprehensive support packages and support add-ons along with a wide range of training courses & programmes to help you deliver the best for your pupils.

To help us to achieve this, we have published our general terms & conditions here. Should you have any concerns or queries that are not covered here, please contact us and we will do our best to assist you.

Ordering & Booking:

  • Orders of support packages & support add-ons, and booking of courses & programmes, can only be made by schools that have registered with us.
  • All orders and bookings made via this website are considered provisional until you have received a confirmation email from us.
  • Manual orders or bookings (where you have contacted us either via the telephone or email), are also considered provisional until we have sent you a confirmation email.
  • If you have not received confirmation of your place within 48 hours, please contact us to check that we have received your order or booking.

Pricing, Discounts & Concessions:

  • All prices quoted on this website and in our School Support Services brochure (PDF) are exclusive of VAT and correct for the current academic year. We do not expect any change in prices but in the event of unforeseen circumstances, we reserve the right to change our pricing accordingly. Similarly, we reserve the right to withdraw any discounts or concessions accordingly.
  • We offer a discount of 20% on any additional places (2 or more) booked on the same course or training programme.
  • If there are any changes to pricing or to discounts, we will endeavour to notify you as soon as possible and you have the right to cancel, with no charge, should you so wish.

Support Packages & Support Add-Ons:

  • All support packages are valid for one academic year from the date of purchase. Where possible we will try to accommodate any specific needs you may have.
  • We will automatically renew your selected School Support package and/or Human Resources and Data Protection support package at the start of the academic year, unless you inform us otherwise.
  • Headteacher appraisal and contract preparation support add-ons will also be renewed at the start of the academic year, unless you inform us otherwise.
  • Focus review and governance support add-ons will not be automatically renewed.
  • If you would like to upgrade your Oak or Beech School Support package during the academic year, please contact us. We will invoice you for the difference between the initial invoice and the new cost.
  • If you wish to downgrade your package, we will do so from the next academic year. Any unused days will be carried forward for one academic year at no extra cost.
  • If you would like to cancel your support package with us, you must notify us in writing 30 days before the date of your renewal is due.
  • Kindly note that you have the right to cancel your support package or add-on at any time. However you will not receive a refund if there is less than 3 months left of the agreed agreement period or if you have already used up your package or add-on allocation.

Course / Programme Cancellations & Refunds:

  • Please contact us if you would like to cancel your course or programme booking ›
  • Any cancellations must be made two weeks prior to the start date of the course or programme. A full refund will be given.
  • Any cancellations made within the two-week period prior to the start of a course or a programme will incur a charge of 20% of the total cost of the course or programme.
  • If cancellations are made on the day of, or after the course or programme has started, or if the attendee does not show up, no refund will be issued.
  • If, due to unforeseen or unavoidable circumstances, we are forced to cancel a course or a programme, then a full refund will be given.

Invoicing & Payment:

  • Payment for all support packages and add-ons ordered, or courses and programmes booked, will be requested by invoice, and sent to the billing details listed on your account.
  • Kindly note that our terms of payment are 30 days from the date of invoice.
  • If you are unable to make payment, or if there is a dispute regarding the amount to be paid, please contact us as soon as possible so that we can resolve any issues.
  • If payment is not made within 30 days, we reserve the right to charge interest on the outstanding amount.
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