2023 / january

This course is part of a repeating series

202318jan10:00 am12:30 pmHandling parental complaints10:00 am - 12:30 pm GMT


1/2 day session: for primary school headteachers


(Wednesday) 10:00 am - 12:30 pm GMT


GROW Training Centre, 36 Causton Street, London SW1P 4AU

Course Details

This morning session, led by our experienced HR team, will support new and experienced headteachers in exploring how to effectively manage increasingly challenging parental complaints and how to address the challenges they present to management in primary schools.

Kindly note: we can also deliver this course to schools within the same local authority, where necessary tailoring content to reflect specific contextual needs and hosting it a venue convenient to your locality.


Terri Patterson is the Head of HR at the LDBS and a freelance HR trainer. She has extensive experience of working across all sectors in education.


  • “Very timely as we have to rewrite our policy and have recently had some unusual complaints to deal with.”
  • “Thanks for the professional delivery and for giving us lots of useful information to support us if and when handling complaints.”


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